The Pillar is made and supported by thefrenchpressedone LLC,
a company registered in Virginia, United States.
Questions, bugs, or feedback? Email
help@thepillarapp.com and you'll get a reply,
usually within two business days. Telling us your phone or tablet model and its iOS or
Android version helps a lot.
Common questions
Do any translations need setting up?
No. Most translations in The Pillar are public-domain or openly licensed and work
immediately. The copyrighted ones we license — the New King James Version, NASB, Christian
Standard Bible, New Living Translation and The Message — need no setup from you either; they are shown live
and need a connection.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple or Google, not by us. On iPhone and iPad they're managed
in your Apple Account: Settings → [your name] → Subscriptions, and refund
requests go through Apple, at reportaproblem.apple.com.
On Android, open Google Play, tap your profile picture, then
Payments & subscriptions → Subscriptions; refunds go through Google Play.
Either way, cancel at least 24 hours before a renewal date to avoid being charged for the
next period. A subscription from one store doesn't unlock the app from the other.
I subscribed but the app still shows the paywall.
Tap Restore at the top of that screen — it re-checks your Apple Account or
Google Play account for an active subscription. Make sure you're signed in with the same
account you subscribed with. If it still doesn't unlock, email us.
Are my notes and highlights backed up?
They're stored on your device. On iPhone and iPad, if you have iCloud enabled, they sync
privately through your own iCloud account to your other devices. On Android, Android's
backup keeps them with your other app data; they don't sync with an iPhone or iPad. We
have no access to them. You can export all your notes as Markdown at any time from
Settings → Notes → Export Notes as Markdown.
Can I use The Pillar offline?
In large part. The King James text, Strong's, the lexicons, the five Bible dictionaries
and the topical index are bundled in the app and never need a connection. Commentaries
are fetched a chapter at a time and do need one. Chapters you read are cached
automatically, and you can download whole translations for offline reading. The
New King James Version, NASB, Christian Standard Bible, New Living Translation and The Message are never stored
offline, as their licenses don't permit it.
How do I stop a reading plan?
Open the plan and tap Leave plan, or press and hold the plan's card on
the Today tab and choose Leave plan. It stops appearing on Today and turns off its daily
reminder. The plan stays in the library, and reading any day starts it again.
I found a bug, or a passage looks wrong.
Please tell us — email help@thepillarapp.com
with the book, chapter, and translation, and a screenshot if you have one. Scripture text
comes from third-party providers, so we can also report errors upstream.
Privacy
The Pillar has no account of its own, no analytics, and no tracking — the only
sign-in involved is the account you already buy apps with: your Apple Account, or your
Google account on Android. See the
privacy policy for the details.
Contact
thefrenchpressedone LLC
3301 Richmond Hwy. #1160
Alexandria, VA 22305
United States help@thepillarapp.com